LRI Policies

A Commitment to our Customers

Lab Recyclers was founded by scientists, for scientists. We are dedicated to providing high quality equipment and furniture at low prices, with standard-setting warranty coverage and customer service. Should you ever have an inquiry or concern, please contact us using this site or by calling 240-668-4245.

Your Privacy

Lab Recyclers is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Security of information in transit to and from our web site is encrypted using SSL encryption protocols. We store all user information in secure databases protected via a variety of access controls as well as using encryption of sensitive information. This data is accessed only for the purposes specified in this privacy statement. Lab Recyclers has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our website: www.labrecyclers.com.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
When you visit our website, our web servers collect information about your visit, which is stored as anonymous, aggregate data. We use your IP address to help diagnose problems with our server, analyze trends and administer our website. Your IP address is not linked to personally identifiable information, but is used to gather broad demographic data and to monitor statistics to improve our website.
Our site's registration form requires users to give us contact information (like company name, phone, address and email address). We use customer contact information from the registration form to send information about our company and promotional material. Customer contact information is also used to contact customers when necessary.We do not collect personal information from you unless you provide it to us and you may remove your name from our database at any time, or change or update your information, as provided below. Lab Recyclers shall not share your credit card information or your password with any party other than the card carrier.

How does Lab Recyclers protect customer information?

Lab Recyclers maintains appropriate electronic and managerial procedures to safeguard and secure your credit card information, prevent it from unauthorized access and ensure its correct use and transmission.
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will Lab Recyclers, Inc. disclose the information it collects to outside parties?

Lab Recyclers does not sell, trade, or rent your personal information to others.
Lab Recyclers may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Lab Recyclers, our users, or others.

In Summary

Lab Recyclers is committed to protecting your privacy. We use the information we collect on the site to make shopping at Labrecyclers.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent

By using our Web site, you consent to the collection and use of this information by Lab Recyclers, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Lab Recyclers also provides links to affiliated sites. The privacy policies of these linked sites are the responsibliity of the linked site and Lab Recyclers has no control or influence over their policies. Please check the policies of each site you visit for specific information. Lab Recyclers cannot be held liable for damage or misdoings of other sites linked or otherwise.

Lab Recyclers' Warranty and Money Back Guarantee Policies

Warrantied and "As Is" Products

Every Lab Recyclers product is either offered with optional warranty coverage or classified "As Is." Items classified "As Is" are generally offered at extremely low prices and are not covered by the 14 day Money Back Guarantee.

14 Day Money Back Guarantee

We guarantee that all items shipped by Lab Recyclers and not classified "As Is", will operate as indicated upon delivery and for the first 14 days following delivery. Your responsibility is only for freight charges, consumables, any damage while in your possession and installation charges (if any).

Available Warranties

Lab Recyclers offers additional piece of mind through our warranty program. Various lengths of coverage may be purchased. Our warranties include both parts and labor, but do not include consumables. If your purchase malfunctions during the warranty period, Lab Recyclers will either fix the product or offer credit for the full amount of the original purchase price. For warranty repairs, customers are only liable for shipping costs to and from Lab Recyclers. LRI has developed a network of service technicians to support the equipment we sell. Pricing is competitive with the manufacturer's service warranties. To minimize such costs and disruption to a customer's facility, Lab Recyclers will make every effort to perform warranty service on-site.

All Quotes Conditional Upon Prior Sale

Because our supply of inventory is limited, we cannot hold items for customers. We will inform you of the interest level in a piece of equipment, but all sales are made on a first-come, first-served basis.

Payment Terms

Lab Recyclers, Inc. requires 100% Pre-payment for all customers [exceptions may apply]. We accept company checks, all major credit cards [Visa, MasterCard, Discover and AMEX], PayPal [plus 3% fee] and Wire Transfers [Plus $50 fee] for customers in the U.S, U.S territories, Canada and the U.K. For international purchases we require payment by wire transfer. For schools, colleges, universities, government agencies and non-profit organizations we accept Purchase Orders (Net 30 terms). Please contact us at 240-668-4245 to make payment arrangements.

Refund Policy

We try to be fair and accurate with all product descriptions. Please read each description carefully. We do not offer refunds on any item unless is grossly misrepresented. If a refund is given it will only be for the cost of the item. Shipping and Handling is non refundable. Restocking and other fees may be charged. If there is a problem, we can work together to resolve the problem. Lab Recyclers has always been extremely fair and always tries to work with reasonable customers. We will make every attempt possible to resolve an issue if we made a mistake. Please do not assume a mistake is intentional. Let us know if our service could be better. In the event that a products needs to be returned for any reason, return cannot occur without Lab Recyclers' approval and a Lab Recyclers' return material authorization form (RMA) or a returned material authorization number. Return of said items MUST occur in the original packaging.

Order Cancellation Policy

Cancelled orders prior to shipping will result in a 100% refund unless items, supplies, accessories, or outside service have been purchased or conducted. If items, supplies, and/or accessories were purchased for the order, then the customer is responsible for purchasing these items. If service is performed on an item by an outside service organization, then the customer will be responsible for paying for these services. If an order is cancelled after an item or items are shipped for any reason other than the item(s) are defective, then the order is subject to up to twenty five (25) percent restocking charge and all shipping charges incurred (outbound and return to Lab Recyclers facility). Return must occur within 14 days of receipt by buyer with accompanying RMA affixed to original packaging. After 14 days the item(s) is/are not returnable. Items sent back 'blind' without accompanying RMA will be rejected and will be returned.
Items subject to warranty repair or Items sent back in sub-standard packaging or received damaged will be rejected at Lab Recyclers. Lab Recyclers is not responsible for customer packaging negligence or carrier inflicted damage for any returned item. Customer will be billed for repair of item(s) damaged during return. Any applicable sales taxes, tariffs, or fees are not included in this pricing and shall be charged in addition to named prices if applicable. 'Net' payment terms commence the day the item(s) are delivered.

Shipping/Freight Policy

Lab Recyclers will either prepay-and-add (PPA) to your invoice or we use your logistics company (using your account number or your credit card payment). You can also decide if you want to purchase loss/damage insurance. Should damage or loss occur during transport, it is the responsibility of the buyer and the transportation company to settle any dispute. Lab Recyclers will co-operate with you and the carrier to the best of our ability.
You may select your own carrier. If you do not specify shipping/carrier arrangements Lab Recyclers will select a reputable carrier for you. Lab Recyclers ships FOB (Freight on Board) origin. FOB origin means the responsibility of seller stops when the 'goods' are delivered to the transporting company at or from our shipping point, warehouse, or service center.
We ship products that have a shipping weight of 150 pounds or less almost entirely via United Parcel Service (UPS). We sometimes use FedEx and the United States Postal Service (USPS).
Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. It is our company policy to use recycled boxes and packing materials as much as possible.
For items that are shipped from the manufacturer or require additional freight charges due to size, weight or hazardous freight conditions, the above options will not be available to you and you will be notified that a Common Carrier Shipment or alternative method of shipping will be required and the additional freight charges you may be required to pay. Additional shipping charges will not appear during checkout. If your order requires any additional shipping charges, you will be notified for approval before your order ships.
Merchandise that is dropped shipped from a manufacturer or shipped from any of our other facilities may require an extended lead time. We will make every effort to notify you of this via phone or email prior to shipment.

Truck Delivery

For those items that require truck deliveries, you will be notified for approval before your order ships. Please be advised that truck shipments are "Tailgate" shipments to a loading dock and not generally ground or inside deliveries. Drivers will not take a large carton, crate or package to upper floor locations without additional compensation. You will need to notify Lab Recyclers if you require special consideration for your delivery so we can then relay that information on to the trucking company.

International Shipments

International shipments require special handling. Notify Lab Recyclers if you need to ship internationally (includes Canada and Mexico). Document preparation fees will apply.

Brokering Partnerships

Lab Recyclers routinely partners with both individuals and companies to sell high-quality surplus laboratory equipment. Call for details. For a percentage of the sales price, Lab Recyclers will inspect your inventory, process sales and take responsibility for post-sale customer support. The percentage share varies depending on the current market conditions, the price of the equipment, age and service required. Call 240-668-4245, or email partners@labrecyclers.com for details.

Consignment Sales

We can also take possession of your equipment. We will warehouse, recondition, warranty, market and find a buyer for your equipment for a percentage of the sales price. The percentage varies depending on the market conditions, price, size and weight, age, service required etc. Call 240-668-4245, or email partners@labrecyclers.com for details.

Partnerships with New Equipment Manufacturers

Lab Recyclers provides a valuable sales channel for the manufacturers of quality laboratory equipment, instrumentation and furniture. Call 240-668-4245, or email partners@labrecyclers.com for details.

Questions and Feedback

If you have any questions or feedback related to our Privacy Policy, please email us at info@labrecyclers.com. Thank you for shopping at Lab Recyclers.